PayPal is the accepted payment method. All items are non-refundable, non-returnable. Any live plants/roots/tubers should be planted immediately and kept watered after arrival. As far as seeds go, many people are unsuccessful at germinating seeds simply because they try too hard. I have always found the best way to germinate seeds is to allow nature to do the work. Many of my plants return year after year and multiply and flourish simply by allowing nature's elements to do the work. Of course, if you're an expert gardener, you're aware of the shortcuts involved in planting seed. Soaking in water, coldframes etc.